Returns & Warranty

Terms and conditions:

Any contract of sale, order, or quotation made or accepted by or on behalf of The Water Filters Guy is subject to these terms and conditions of sale.

WARRANTY

The Water Filter Guy warrants the Whole House Water Filtration Systems, Undersink Water Filtration Systems, Reverse Osmosis Systems and Components to the original purchaser for a period of 5 years for parts only for Retail customers from the date of sale established by the date of the original.
The Water Filter Guy warrants each new product to be free from defects in the product for a period of 2 year from the date of retail sale established by the date of the original invoice issued by The Water Filter Guy.
The Water Filter Guy will not cover any labour charge incurred by the Buyer for the replacement or repair of any Product.
The Buyer is responsible for freight and local labour charges for Products the subject of this Warranty.
This Warranty applies only to the original purchaser of the Product.
The Water Filter Guy obligation under this Warranty is limited to The Water Filter Guy's own option, to either repair or replace the Product, once The Water Filter Guy has deemed that the Product is defective or The Water Filter Guy may, at its own discretion, refund to the Buyer the purchase price paid for the defective goods.
This Warranty does not cover any Product that is relocated from the site of its original installation.
All replaced or exchanged parts taken out under this warranty become the property of The Water Filter Guy.
This Warranty is subject to the Product being properly installed, maintained, being used for its intended purpose and operated strictly in accordance with The Water Filter Guy recommendations and installation guide.
This Warranty does not extend to a Product that has been modified in any way unless with The Water Filter Guy express consent.
This Warranty does not cover the normal wear and tear of the Product, or damage caused by misuse, abuse or vandalism. The Warranty does not cover any malfunction or failure resulting from neglect, use of unauthorised parts and accessories or use with higher water pressure than indicated on the Product.
The Warranty does not extend to damage caused by rain, fire, earthquake or other natural causes or acts of nature.
It is expressly agreed that this shall be the sole and exclusive remedy of the Buyer stated herein, and under no circumstances shall The Water Filter Guy be liable for any costs, loss, expense, damages, special damages, incidental damages or consequential damages arising directly or indirectly from the design, manufacture, sale, use or repair of the Product whether based upon warranty, contract, tort or strict liability.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Warranty does not include service or labour charge.
All Conditions and Warranties implied by law or statute are hereby expressly negatived so far as they lawfully can be.

RIGHTS FORFEITED

The Buyer forfeits any right or claim against The Water Filter Guy warranty if:

The System is operated with a water temperature higher than 38° Celsius.
The System is not serviced every 12 months. i.e. replacement of filters, PLV check and assessment of general condition of the system. If the drinking water quality is poor, the System should be serviced before 12 months.
The System damage results from water hammer, freezing, neglect.
The System is subject to water pressure that exceeds the maximum recommended pressure.
The System is not installed with an Australian Standards approved Pressure Limiting and Dual Check Valve.
The System has been found to be tampered with or if the goods have not been operated or maintained strictly in accordance with The Water Filter Guy's recommendations.
The System is not turned off when the residents are away for over 24 hours.